Contact Log Topics

Overview

The contact log topics allow users to create specific categories for different types of contact, enabling quick identification of the reasons behind each interaction. By organising contacts into distinct topics, this feature streamlines the process of tracking and managing communications. Whether it's a query, feedback, issue report, or any other type of contact, categorising these interactions helps in maintaining an organised log. This system not only facilitates better record-keeping but also enhances the ability to analyse and respond to various types of communication efficiently. With clearly defined contact log topics, organisations can improve their responsiveness and ensure that all interactions are properly documented and addressed.

Understanding Contact Log Topics

Understanding contact log topics is essential for effectively managing and categorising communications. These topics serve as predefined categories that users can assign to each contact entry, providing a clear and organised way to identify the purpose of every interaction. By establishing specific contact log topics, such as queries, feedback, support requests, or complaints, organisations can streamline the process of logging and retrieving information. This system not only aids in maintaining a well-organised contact database but also enhances the ability to track patterns, analyse common issues, and ensure timely responses. By comprehensively categorising contacts, organisations can improve their communication management, leading to more efficient and effective handling of interactions.

Contact Log Topics within the CAG Database include the following information:

Name	Description	Input type	Requirement Type	Linked To
Topic Name	The name of the topic. It provides a descriptive label for the topic, aiding in easy recognition.	text	required	n/a
Topic Icon	An icon associated with this topic so that users can quickly recognise the topic type.	choice	required	n/a